FAQ

How long will Wiregrass Electric hold my deposit?

Your deposit will be held in your account as long as you are a member of Wiregrass Electric. If you close the account, your deposit will be applied to your final bill and the difference will be mailed to your forwarding address. If you still owe after the deposit is applied, a bill will be sent to you.

How much deposit will I have to pay to get my electric service?

Each member pays a $5.00 membership fee (one per member). A husband and wife can hold a “joint membership” and will pay only one membership fee. There is a non-refundable Account Service Charge of $10.00 to establish a new account. Even if you are already a member and you apply for an additional account, you will be charged an Account Service Charge. For Residential Service, the Security Deposit Amount is based on the applicant’s credit score, ranging from $0 to 2.5 times the average residential bill. For Commercial, Large Power, or Industrial accounts, all Security Deposit Amounts will be based on two times that member’s estimated average monthly bill. Visit our Start/Stop Service page and view Fees, Charges, and Deposits for more details.

What are my payment options?

Wiregrass Electric offers a wide variety of payment options to take the stress out of paying your electric bill. Information about each option can be found on our Payment & Billing page:

  • On the Internet
  • Automatic Bank Draft
  • Credit Card and e-Check Online Payment
  • By Phone
  • Night Deposit
  • By Mail
  • In-Person
What if my bill is late?

Bills are rendered on a monthly basis and all accounts are due on or before the due date printed on each bill. Failure or delay in receiving a bill will not release the member from their payment obligation on the due date which is 15 days after the account was billed. All payments must be received by the Cooperative on or before the due date to be considered paid on time. Visit our Late Payment Policy page for more information about billing and late fees.

How do I get a password to access my account online?

Temporary passwords are located on your bill. Once you log in, you can change the password to a personalized one. However, once your account has been logged in, the temporary password will no longer appear on future bills. Be sure to make note of your password. If you have a new account and the temporary password is not listed on your bill, or you cannot remember your password once you have changed it, email us to request your password, or call our Member Care Department at (800) 239-4602.

What is levelized billing, and how can I qualify?

Wiregrass Electric’s Levelized Billing program averages your monthly electric bills each month so that you are paying about the same amount each month. Although the amount may vary slightly throughout the year, it is easier to budget your bills using this program. You will not have to worry about those high bills during the summer and low bills during the cooler months. You pay about the same amount all year long. To qualify, you must have your account for at least one year (so that we know how to average your bills) and have a good payment history. Visit our Payment & Billing page for more information on levelized billing.

What is wholesale power cost adjustment?

This is the cost of fuel above or below what the current rate of electricity is. This is directly affected by the cost of coal, natural gas, etc. When the fuel costs are down, this can be a credit on your bill. When the fuel costs are up, this can be an additional charge on your bill.

What is a facilities use charge?

The facilities use charge is a fixed amount that is on every bill that covers those monthly costs incurred by the Cooperative associated with having service available to the membership. All utilities charge this fee although it may be referred to by a different name. Even if there are no kilowatts used during the billing cycle, you will still be billed the facilities use charge.

Interested in your bill? Use our bill analyzer.

How do I set up my account for automatic payments?

You can have your payments automatically drafted out of your checking or savings account by signing a bank draft form — or you can set up your online account to automatically e-pay by check, debit, or credit card each month. To enroll in bank draft, fill out the online bank draft form, and click “submit”. To set up online to make automatic payments, visit our bill-pay site. Enter your account number and password. Once you have logged on to the bill pay site, click “auto-pay” in the drop-down menu under “Payments” and follow directions. You can auto-pay by credit or debit card, or e-check from your checking account. If you have any questions, please contact our member care team at (800) 239-4602 or email us.