Samantha Brown and the team of member service representatives at Wiregrass Electric Cooperative (WEC) make personal phone calls to members who will see a significant increase on their monthly energy bill. During the call, WEC’s care team can walk them through issues that may have caused the high bill, offer a free energy audit, and help with payment arrangements if needed.
Going the extra mile to take care of members is something WEC employees proudly do each day because “just enough” isn’t enough. This is the Wiregrass Way."