Temporary passwords are located on your bill. Once you log in, you can change the password to a personalized one. However, once your account has been logged in, the temporary password will no longer appear on future bills. Be sure to make note of your password. If you have a new account and the temporary password is not listed on your bill, or you cannot remember your password once you have changed it, email us to request your password, or call our Member Care Department at (800) 239-4602.